Frequently Asked Questions About The Laundry Room
Laundromat FAQ
What hours are you open?
We are open 7 days a week from 7 am until 8 pm. We close for major holidays like Thanksgiving, Christmas and New Year's day to allow our staff to be home with family.
How do I know which machine to use and how do I use it?
We are staffed full-time by experienced customer service representatives who will be happy to advise you on the appropriate machine to use and how to use it.
Commercial Laundry Service FAQ
Do I need to sign a contract?
No contract is required. We will earn your business each and every time we launder your items.
How often do you pick-up and deliver?
We will work with each customer on an individual basis and create a schedule that works for you.
Do I receive my own items back?
The Laundry Room Westside does not lease linens and other garments. We wash all our customers’ orders separately and you will receive back exactly what you handed to us.
Wash and Fold Service FAQ
Do you pick-up and deliver? How much is it?
Yes! Our weekly or bi-weekly Laundry Delivery Service is $2.15/lb. ($2.25/lb. for one time). We have a $45 minimum on all pick-up and delivery orders.
Do I have to be home when you pick up or deliver my clothes?
No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.
Do you fold or hang my clothes?
We are open to special requests. If you don't specify, we typically hang the more formal items, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We'll fold everything else and package it for protection.
Do you separate whites from colors?
We separate lights and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.
How do I schedule an order online?
Pick & Delivery Available Now. It's simple! Click here to get started.
When I schedule an online order, how will I be billed?
When the order is completed, we bill your credit card and email you an invoice.
Can I make a special request on how I want my laundry done?
Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order. For drop off customers, please let the attendant know any preferences.
Can I change my preferences?
Yes. You can log into your online account and change your preferences as often as you like, or, you can discuss in store with the on-site staff.
Pick up and Delivery Service FAQ
What's Included?
- Wash, Dry, & Fold
- Pickup & Delivery Included
- 2nd Day Delivery
- Preferences stored in our POS
- 100% Satisfaction Guarantee
Is there a minimum?
We have a $45 minimum on all orders. You can still give us as much or as little laundry as you want, but if it's less than $45 you'll be charged $45.
Do I put my clothes out for pickup in laundry bags?
No. You can put your clothes out for pickup in any bag you want—just make sure it’s closed at the top. Most people use disposable bags. You can also put your clothes out in your hamper, in which case we’ll transfer your clothes to our disposable bags and leave your hamper behind.
What days do you pick up and deliver?
Monday Wednesday & Friday. We'll be adding more days in the near future!
What if I don't want to leave my laundry out for pickup?
If you can’t leave your laundry out after you place your order, you can still use The Laundry Room Westside. Here’s how we can accommodate you. When you place your order, make sure you will be available during the selected pickup window. Then, when your driver arrives you can hand-deliver your laundry.
Do I have to separate lights and darks?
Why would you? That’s our job. Your job is to tap and order. We take care of everything else! If you need items further separated, please have them pre-sorted and bagged separately. Items will be dried, folded, and bagged with the rest of the order. (Additional washer fees will apply)
Do I have to be home for pickups and deliveries?
No! We’re all about convenience. Just put your clothes out after you order and go on with your day. We’ll pick up your clothes, wash, dry, fold, and deliver them clean and fresh on your selected delivery day.
What time do I place my order to get on the schedule?
Orders are due the evening before your scheduled pickup. We do not currently offer same day pickup.
What if it's raining when my clothes are returned?
No worries. Your clothes are returned in weather-proof sealed bags.
What time do you pick up and deliver?
Pickup and delivery occur between 8am-11 am Monday-Wednesday-Friday. You'll receive a text message indicating approximately what time they plan to pick up, when the driver is on their way. We'll be adding more time slots and days in the near future.
What if I forget to leave my clothes out & I'm not available?
If you forget to leave your laundry out during your scheduled time, you may be charged a missed pickup fee of $10.